Contact Us
Have a question about one of our reviews, a correction to suggest, or feedback on how we cover online casinos in the US? We'd like to hear from you. This page explains how to reach us and what to expect when you do.
How to Reach Us
The best way to contact the American Casinos team is by email:
We review every message and aim to reply within 48 hours on business days. If your query is more detailed — for example, a factual correction to a review — it may take a little longer while we verify the information before responding.
What We Can Help With
- Review questions: If something in one of our casino write-ups is unclear, out of date, or seems inaccurate, let us know. We take editorial accuracy seriously and will investigate any concern raised.
- Site feedback: Suggestions about how we present comparisons, which casinos to cover, or how the site could be more useful for US players are always welcome.
- Corrections: If a bonus offer, wagering requirement or other detail has changed since we last verified it, flagging it helps us keep the site reliable for everyone.
- Partnership and editorial enquiries: If you represent a licensed casino operator and want to discuss how our review process works, you can reach us at the same address. Please note that commercial relationships do not influence editorial ratings or rankings — our About Us page explains how we assess and rank sites.
- Responsible gambling concerns: If you or someone you know is struggling with gambling, please visit our responsible gambling page for support resources and self-exclusion information. For immediate help, the National Problem Gambling Helpline is available 24/7 at 1-800-522-4700.
What We Are Not Able to Help With
We are an independent comparison and review site, not a casino operator. We cannot access player accounts, process withdrawals, override casino decisions or resolve disputes with a casino on your behalf. For any account-related issue, you will need to contact the casino directly through its own support channels.
If a casino is licensed in a US state, the relevant state gaming regulator is the appropriate body to escalate a formal complaint. Details of the licensing authority are included in each casino's review.
Our Editorial Standards
American Casinos researches and reviews online casinos available to players in the United States. Our assessments cover licensing, game fairness, payment methods, bonus terms and responsible gambling tools. We apply the same criteria to every site we review — commission arrangements do not buy a higher ranking. You can read more about our methodology on the About Us page.
We also ask that readers keep the following in mind when using our site:
- Online casino gambling in the US is regulated at the state level. Legal real-money play requires you to be physically located in a state where it is permitted and to meet the minimum age requirement — typically 21.
- Bonuses always carry conditions. Wagering requirements, game restrictions, time limits and withdrawal caps apply. Read the terms before claiming any offer.
- RTP figures quoted in our reviews are long-term statistical averages. They do not predict what any individual player will win or lose in a session.
- Gambling should be treated as entertainment, not a source of income. Never gamble with money you cannot afford to lose.
Response Times and Availability
We are a small editorial team. While we read every message, we cannot guarantee a response to general comments or messages that do not require a direct reply. Factual corrections and specific review questions are prioritised. Please allow up to five business days during busy periods.
Terms and Privacy
Use of this site is subject to our Terms and Conditions. Information you send us by email is used only to respond to your query and is not shared with third parties for marketing purposes.